ITES

Global Data Solutions Inc. (CSM Infotech Solutions) has the resources, technology and operational expertise in place to help companies expand globally and exceed their customer sales, services and marketing expectations by the Proactive Customer Centric approach.

CSM Infotech Solutions offers a wide range of Business Process Outsourcing (BPO) services to the clients. CSM Infotech Solutions specializes in all forms of call center outsourcing services. It includes outbound and inbound call center services which helps you better utilize your time, money and resources, and boost your niche. We partner with you to provide you the entire spectrum of BPO services using our experience, industrial insights and repeatable and proven, methodologies.

We offer complete operational support to our clients in form of on core and non-core business activities. Our services help our clients to focus on their business and save operational cost. We have trained, highly qualified professionals who are committed and capable of performing BPO Services, thus enabling unbeatable and improvised operation support. We are committed to value and endorse client satisfaction by standardization, simplification and optimization of the outsourced process. We do provide offshore BPO solutions as well. Our BPO services majorly focus on a multifaceted service that includes voice and non-voice based offerings.

Make CSM Infotech Solutions your one stop business process outsourcing firm, for all your call center requirements. All you need to do is to contact CSM Infotech Solutions and we will take care of your BPO needs in the following fields:

Data Entry/Processing Services

CSM Infotech Solutions offers data entry, data capture, data processing, data mining, data cleansing, new database creation etc. for various departments in an organization like Marketing, R&D, HRD, Accounts & finance etc.

Inbound/Outbound Call Centre

Call centre services help businesses to perform activities through Inbound and Outbound Services. We have the expertise and skilled manpower to set up and manage small, medium or large outbound and inbound call center services. Our call centre agents are well trained and proficient to handle large volumes of calls in a professionally. The agents are provided in-house training starting from greeting the customers over the phone, calls pertaining to surveys, lead generation, verifications, collections and sales.

For Inbound Calls, we act as a remote center for our clients to handle their customer's queries. The services can be rendered through Voice, Chat, SMS and Email. Customer service, Order status, Product briefing, Enquiries, Technical trouble shooting, Reservations, IVR enabled customer services, Order processing, HR Services etc. Through inbound we also perform sales through up-selling and cross selling. We ensure that each incoming call is processed efficiently and appropriately by our call centre representative.

For Outbound Calls, we specialize in providing services like Telemarketing, Collections, Research, Survey and Follow up calls. Our team is capable of selling any product, services, solutions etc. The Telemarketing calls are made to the prospective customers or even to the existing customers with the idea to sell a product or conduct a survey so on or so forth. Market research, customer satisfaction survey, product / concept acceptance survey, Competitor analysis etc. are some of the activities which can be performed. Our team can also help a company in generating sales leads.

To know more about our services, please contact us at 647-609-8933 or email us @ CSM Infotech Solutions Sales